DBM Australian Financial Awards 2022
Recognition | Celebration | Prestige
The fourth annual Australian Financial Awards were held in March 2022. DBM Consultants showcased the best of the financial services industry as voted by over 80,000 Australian customers via our flagship study, DBM Atlas.
Kipling Zubevich
- CEO DBM Consultants
“Over the last 12 months the financial services industry has continued to feel the effects of the COVID-19 pandemic and the impacts on local and international economies. In today’s highly volatile environment it’s more important than ever to listen to the voice of the customer in order to adapt, innovate and grow. This event will be a great opportunity to celebrate the success of Australia’s best financial institutions as voted by their very own customers.”
2022 Winners and Finalists
DBM Australian Financial Awards
Unlike other awards programs, winners are determined by customers responding to Australia’s largest financial services study – DBM Atlas. In addition to these marquee awards, there are numerous awards across consumer and business banking, insurance, wealth and retirement. The full shortlist of finalists in all award categories. (Finalists are displayed in alphabetical order)
Business Banking Awards
| Award | Finalists | Winner |
|---|---|---|
| Most Recommended Major Business Bank |
Commonwealth Bank NAB Westpac |
Commonwealth Bank |
Most Recommended Business Bank |
Bendigo Bank Rabobank Rural Bank |
Bendigo Bank |
Most Recommended Institutional Bank |
ANZ Commonwealth Bank NAB |
Commonwealth Bank |
| Best Business Relationship Managers |
Bendigo Bank Rabobank Rural Bank |
Rural Bank |
| Best Business Relationship Managers (Major Bank) |
ANZ NAB Westpac |
Westpac |
| Best Major Digital Business Bank |
Commonwealth Bank NAB Westpac |
Westpac |
| Best Digital Business Bank | Bendigo Bank Rabobank Rural Bank |
Rabobank |
| Best Business Customer Service (Major Bank) |
Commonwealth Bank NAB Westpac |
Commonwealth Bank |
| Best Business Bank Customer Service |
BankSA Bendigo Bank BOQ |
Bendigo Bank |
| Most Competitive Major Business Bank |
Commonwealth Bank NAB Westpac |
NAB |
| Most Competitive Business Bank |
Bendigo Bank Rabobank Rural Bank |
Rabobank |
Consumer Banking Awards
| Award | Finalists | Winner |
|---|---|---|
| Most Recommended Major Bank |
ANZ Commonwealth Bank NAB |
NAB |
| Most Recommended Bank |
Bendigo Bank ING Newcastle Permanent |
ING |
| Most Recommended Customer-owned Bank |
Bank Australia Credit Union SA Teachers Mutual Bank |
Teachers Mutual Bank |
| Most Recommended Neobank |
86 400 Up |
Up |
| Most Innovative Major Bank |
ANZ Commonwealth Bank NAB |
Commonwealth Bank |
| Most Reputable Major Bank | ANZ Commonwealth Bank NAB |
NAB |
| Best Digital Bank (Major Bank) |
ANZ Commonwealth Bank NAB |
Commonwealth Bank |
| Best Customer Service (Major Bank) |
Comonwealth Bank NAB Westpac |
NAB |
Best Personal Bankers (Major Bank) |
ANZ NAB Westpac |
ANZ |
| Most Competitive Major Bank | ANZ NAB Westpac |
NAB |
| Most Innovative Bank | Bank Australia Heritage Bank P&N Bank |
Bank Australia P&N Bank |
| Best Digital Bank | Bendigo Bank ING St.George |
ING |
| Most Competitive Bank | Bank Australia BankVic Credit Union SA Teachers Mutual Bank |
Credit Union SA |
| Best Customer Service | Credit Union SA Queensland Country Bank Teachers Mutual Bank |
Credit Union SA |
| Most Reputable Bank | Credit Union SA Heritage Bank Teachers Mutual Bank |
Teachers Mutual Bank |
| Most Trusted Major Bank | ANZ Commonwealth Bank NAB |
ANZ |
| Most Trusted Bank | Credit Union SA Teachers Mutual Bank Up |
Up |
Financial Products Awards
| Award | Finalists | Winner |
|---|---|---|
| Most Recommended Home Loan (Major Bank) |
ANZ Commonwealth Bank Westpac |
ANZ |
| Most Recommended Home Loan |
Newcastle Permanent People's Choice UBank |
Newcastle Permanent |
| Most Recommended Owner Occupier Home Loan (Major Bank) |
ANZ Commonwealth Bank NAB |
ANZ |
| Most Recommended Investor Home Loan (Major Bank) | ANZ Commonwealth Bank Westpac |
ANZ |
| Most Recommended First Home Buyers Loan (Major Bank) |
ANZ Commonwealth Bank Westpac |
ANZ |
| Most Recommended Owner Occupier Home Loan |
Newcastle Permanent People's Choice UBank |
UBank |
| Most Recommended Investor Home Loan | Bendigo Bank ING Macquarie Bank |
Bendigo Bank |
| Most Recommended First Home Buyers Loan | Bendigo Bank ING ME |
ME |
| Most Recommended Personal Loan |
ANZ Arab Bank Australian Military Bank |
ANZ |
| Most Recommended Everyday Account |
Bank First BankVic Credit Union SA |
BankVic |
| Most Recommended Online Savings Account | Bank First P&N Bank Teachers Mutual Bank |
P&N Bank |
| Most Recommended Deposit Account |
Credit Union SA Regional Australia Bank Teachers Mutual Bank |
Credit Union SA |
| Most Recommended Credit Card (Major Bank) |
ANZ Rewards Travel Adventures CommBank Low Fee Gold Credit Card NAB Premium Card |
NAB Premium Card |
| Most Recommended Credit Card |
Bendigo Bank Low Rate MasterCard Teachers Mutual Bank Qantas American Express Ultimate |
Teachers Mutual |
| Most Recommended Industry Superannuation Fund | AustralianSuper Cbus Super UniSuper |
Cbus Super |
| Most Recommended Superannuation Fund |
Australian Ethical Super NAB QSuper |
QSuper |
Insurance Awards
| Award | Finalists | Winners |
|---|---|---|
| Most Recommended Commercial insurer |
Elders RACV WFI |
WFI Insurance |
| Most Recommended General Insurer |
RAA RAC Shannons |
RAA |
| Best Motor Insurance (NSW) |
Apia Shannons Suncorp |
Apia |
| Best Motor Insurance (VIC) |
CommInsure Shannons Youi |
Shannons |
| Best Motor Insurance (QLD) |
Apia RACQ Woolworths |
Apia |
| Best Motor Insurance (SA) |
Apia RAA Youi |
Apia |
| Best Motor Insurance (WA) |
Apia RAC Shannons |
RAC |
| Best Motor Insurance (TAS) |
AAMI RACT |
RACT |
| Best Motor Insurance (ACT) |
AAMI Allianz NRMA |
NRMA |
| Best Home Insurance (NSW) |
Apia NRMA Suncorp |
Apia |
| Best Home Insurance (VIC) |
CGU CommInsure RACV |
CGU |
| Best Home Insurance (QLD) |
Apia QBE RACQ |
RACQ |
| Best Home Insurance (SA) |
Apia CGU RAA |
Apia |
| Best Home Insurance (WA) |
Apia RAC QBE |
RAC |
| Best Home Insurance (TAS) |
AAMI RACT |
RACT |
| Best Home Insurance (ACT) |
AAMI Allianz NRMA |
NRMA |
| Best Travel Insurance | AAMI Allianz Cover-More |
Cover-More |
| Best Life Insurance | Allianz ANZ NAB |
NAB |
